Return & Refund Policy

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Shipping Policy

Collins Customer Center

<span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You may initiate a return by emailing help@Collinschicago.com; please give us 24 hours to respond M-F.&#xA0; <span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">IMPORTANT: Do not throw away your packing slip, it must be included in case of a return. <span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Need more help? Reach out to help@collinschicago.com.

You may initiate a return by emailing help@Collinschicago.com; please give us 24 hours to respond M-F. IMPORTANT: Do not throw away your packing slip, it must be included in case of a return. Need more help? Reach out to help@collinschicago.com.

How do I initiate a return?

Returns

What items can I return?

When can I return items?

What if I bought items at a different store?

What if I have a defective item?

Who is responsible for return shipping?

How long does it take to receive a refund?

What card does my refund go on?

How do I ship a package?

What is the return policy?

Can I exchange an item?

Exchange

How long will it take to receive a refund?

Are shipping charges refundable?

What is your review process, when items are returned to the warehouse?

Where would I find more information about refunds?

Refunds

What does backorder mean?

Why do backorders occur?

What are my options when it comes to backorders?

When will my backordered item be shipped to me?

Backorder

What payment types do you accept?

Payment Options

Do you sell wholesale?

Wholesale

What if I am having order issues?

Is Collin’s customer service automated?

What happens when I file a chargeback?

Order Issues

What are the nutrition facts?

Consumable

Do you offer a military discount?

Discounts (military etc.)

What is your shipping policy?

How long will my order take to ship?

Shipping

How can I track my order?

Order Status

Can I return my gift card?

Can we use Collinschicago.com gift cards anywhere?

Can I use a discount code if I am buying a gift card?

Gift Cards

Does Collins offer any collaboration opportunities?

Collaboration Requests

How do I initiate a return?Updated 4 months ago